PRIVACY POLICY
Last Updated: May 21, 2025
1. INTRODUCTION
Welcome to Flomaticx ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, process, and store your personal information when you visit our website https://www.flomaticx.com/ or use our services.
This privacy policy complies with the Personal Data Protection Law of Bosnia and Herzegovina ("Official Gazette of BiH" No. 49/06, 76/11 and 89/11) and other applicable regulations in Bosnia and Herzegovina, as well as with relevant European data protection standards.
 
2. DATA CONTROLLER
Flomaticx, Hamdije Čemerlića 37, Sarajevo, 71000, Bosnia and Herzegovina , 
Email: flomaticxppc@gmail.com
Phone Number: +387 63 365350
 
3. INFORMATION WE COLLECT
We may collect the following types of information:
3.1 Personal Information You Provide to Us:

• Contact information (name, email address, phone number, postal address)

• Account information (username, password)

• Payment information (credit card details, billing address)

• Communication information (when you contact us via email, phone, or through our website)

• Profile information (preferences, interests)

3.2 Information We Automatically Collect:

• Device information (IP address, browser type, operating system)

• Usage information (pages visited, time spent on our website, links clicked)

• Location information (country, city)

• Cookies and similar technologies (see our Cookie Policy section)
   

4. HOW WE USE YOUR INFORMATION
 
We process your personal data for the following purposes:

• To provide and maintain our services

• To fulfill contracts with you

• To process transactions and send related information

• To respond to your inquiries and provide customer support

• To send administrative information, such as updates, security alerts, and support messages

• To personalize your experience on our website

• To improve our website and services

• To send marketing communications (with your consent)

• To protect our rights, property, and safety

• To comply with legal obligations
   

5. LEGAL BASIS FOR PROCESSING
 
We process your personal data on the following legal grounds:

• Your consent

• Performance of a contract with you

• Compliance with legal obligations

• Our legitimate interests (such as business operations, security, fraud prevention)
   

6. DATA RETENTION
 
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• How long the data is needed to provide our services to you

• Whether there are legal obligations to which we are subject

• Whether retention is advisable considering our legal position (such as applicable statutes of limitations, litigation, or regulatory investigations)

7. DATA SHARING AND DISCLOSURE
We may share your personal information with:
7.1 Service Providers:
Third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
7.2 Business Partners:
Business partners with whom we jointly offer products or services.
7.3 Legal Requirements:
When required by applicable law, regulation, legal process, or governmental request.
7.4 Business Transfers:
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
7.5 With Your Consent:
In other cases where we have your explicit consent.
 
8. INTERNATIONAL DATA TRANSFERS
 
Your personal data may be transferred to, stored, and processed in countries other than the country in which you reside. When we transfer personal data internationally, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws. These safeguards may include:

• Adequacy decisions by the European Commission

• Standard contractual clauses

• Other valid transfer mechanisms

9. YOUR RIGHTS
 
Under the data protection laws of Bosnia and Herzegovina and applicable European standards, you have certain rights regarding your personal data:

• Right to access: You have the right to request copies of your personal data.

• Right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

• Right to erasure: You have the right to request that we erase your personal data, under certain conditions.

• Right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

• Right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.

• Right to data portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below.
 
10. DATA SECURITY
 
We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
 
11. COOKIES AND SIMILAR TECHNOLOGIES
 
Our website uses cookies and similar technologies to enhance user experience and collect information about how our website is used. You can control cookies through your browser settings and other tools. For more detailed information about the cookies we use, please see our Cookie Policy [link to Cookie Policy].

12. CHILDREN'S PRIVACY
 
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected personal information from a child under 16, please contact us, and we will take steps to delete such information.
 
13. CHANGES TO THIS PRIVACY POLICY
 
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this privacy policy. If we make material changes to this privacy policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.
 
14. CONTACT US
 
If you have any questions about this privacy policy or our privacy practices, please contact us at:
 
Flomaticx, Hamdije Čemerlića 37, Sarajevo, 71000, Bosnia and Herzegovina , Email: flomaticxppc@gmail.com Phone Number: +387 63 365350
 
15. COMPLAINTS
 
You have the right to lodge a complaint with the data protection authority in Bosnia and Herzegovina if you believe that we have not complied with applicable data protection laws:
Personal Data Protection Agency in Bosnia and Herzegovina Dubrovačka 6 71000 Sarajevo Bosnia and Herzegovina Tel: +387 33 726 251 Email: azlp@azlp.ba Website: www.azlp.ba